Refund & Return Policy
Effective Date: June 29, 2026
At NutrientSpring, we want you to be confident in the products you order. Because we sell soil, crop nutrition, seed treatment, and land management products, some items have handling and safety limits that affect whether they can be returned. Please review this policy carefully before purchasing.
If you have questions about a product before ordering, contact us at support@nutrientspring.com or 270-564-2315—we're glad to help you choose the right fit.
Returns on Unopened Products
You may request a return of unopened, unused products in their original, sealed packaging within 30 days of delivery.
To be eligible, the product must be:
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Unopened and in its original sealed packaging
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Unused, with no signs of application, tampering, or damage
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Accompanied by proof of purchase (order number or receipt)
Products That Cannot Be Returned
For safety, quality, and regulatory reasons, we cannot accept returns of:
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Products that have been opened, used, mixed, or applied
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Products with damaged, missing, or altered packaging or labeling
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Products that have been exposed to moisture, heat, freezing, or contamination
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Products returned after the 30-day return window
These limits exist because once a soil, nutrient, or seed treatment product has been opened or stored outside our control, we cannot verify its condition or safely resell it.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@nutrientspring.com. Please include your order number and photos of the product and packaging.
If we confirm the item was damaged in transit, defective, or shipped in error, we will replace it or issue a full refund, including any return shipping costs, at no charge to you.
How to Start a Return
To request a return:
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Email support@nutrientspring.com with your order number and the reason for your return.
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We will review your request and, if eligible, provide return instructions and a return address.
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Ship the product back using the instructions provided.
Please do not send products back without contacting us first. Returns sent without prior approval may not be accepted.
Return Shipping
For standard returns of unopened products, the customer is responsible for return shipping costs.
A restocking fee of 15% may apply.
For damaged, defective, or incorrect orders, NutrientSpring covers return shipping.
We recommend using a trackable shipping method. We are not responsible for returns lost in transit.
Refunds
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
Original shipping charges are non-refundable except in cases of damaged, defective, or incorrect orders.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@nutrientspring.com. If your order has not yet shipped, we will cancel it and issue a full refund. Once an order has shipped, our standard return policy applies.
Conditions of Sale
NutrientSpring products are sold for use in accordance with their labeled directions. Weather, soil conditions, crop type, application method, mixing with other products, and other factors affecting product performance are beyond our control. The buyer assumes all risk of use, storage, and handling when products are not used in strict accordance with label directions. This policy does not cover dissatisfaction with product results where the product itself was not defective.
Questions
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If you have any questions about this Refund & Return Policy, contact us at:
NutrientSpring
Smithland, KY 42081
Email: support@nutrientspring.com
Phone: 270-564-2315